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May 2012

Can You Take Care of Customers if Disaster Strikes?

By | Managed IT Services | No Comments

csc disaster solutionsDowntime can equate to death for business owners whose customers rely on them to be available and accessible. Those same business owners spend a considerable amount of money on hardware to protect their businesses. Redundant backups and server upgrades are designed to offer some protection. But what do you do when the server or system goes down? Backups are not going to keep you running.

thinkCSC recommends that every company develop an emergency preparedness plan. Preparing for disaster means reducing or eliminating downtime to ensure that you are able to provide uninterrupted service to your clients. During a disaster, significant repairing and reconfiguring may be required. That’s going to turn into lost money and lost opportunities, unless you have a hardware-independent restore option.

Most company executives operate under the assumption that their backups will protect them, and they don’t discover the risk until the first time they’ve experienced a significant outage and their customers are left stranded. Because of the time it takes to access and re-install your files on the new or repaired hardware, the only way to ensure continuous service to your customers is by having a hardware-independent restore.

thinkCSC can help you take the hassle out of recovery, so you can get back to doing business.

We offer a suite of tools dedicated to disaster recovery that goes above and beyond simple backups. StorageCraft is a set of technology tools that builds a chain of backups that can be consolidated and replicated to an off-site destination. When disaster strikes, this solution ensures that there is a back-up chain that you can work from virtually while you start repairing the failed equipment, without shutting down the virtual machine that’s operating as your temporary server. The virtual machine can be housed locally or in the cloud. You can continue operating as normal during the repair period; once the problem is fixed, simply shut down your virtual machines, and boot the last incremental back-up chain to the new environment.

The advantages of thinkCSC’s StorageCraft solution include:

  • Drastically reduced downtime
  • Better business availability during emergencies
  • Cost effective and scalable solution
  • Need-based pricing
  • Enterprise class recovery for every business

When you’re not being tied to one piece of hardware or one piece of virtual infrastructure, you can be responsive and flexible during any kind of disaster, meeting the needs of your clients without delay. While your competition is struggling to bring their computers online, thinkCSC can help you develop a plan that ensures a seamless recovery.