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CSC is a leading provider of information technology services for businesses, government and education, CSC offers tremendous opportunity for you to share your ideas and realize your goals.

Help Desk Network Technician

Help Desk Network Technician

Position Summary

Provide remote Workstation, Server, Network Infrastructure, and IT consulting services to CSC clients. Handle level one telephone and email technical support requests. Work with Systems/Network Engineering team to escalate and schedule work as needed. Perform proactive remote monitoring and remediation for client networks. Reports to the Director of Network Services, and assists the Network Services team and Warranty Services team when needed.

Specific Duties

• Respond to client telephone and email technical support requests (TSR)
• Perform remote work as assigned by Director or Engineering Team
• Assist in keeping client infrastructure documentation up to date
• Perform system assembly and software installation for new client equipment
• Accurately complete call logging and service orders for proper billing
• Assist sales team through research and gathering client technical data
• Work independently and with fellow team members to achieve utilization objectives
• Follow a thorough planning and follow-through process for all aspects of the job
• Complete training objectives as assigned to stay current with emerging technology
• Perform such other duties as may be temporarily or permanently assigned

Qualification Requirements

• At least two years of experience performing the major duties described above
• Basic proficiency in Windows server/client infrastructures, Macintosh OSX, and major software applications
• At least one technical certification that provides the knowledge and skill to perform the major duties described above. (i.e. A+, Network +, MCTS, etc)
• A strong work ethic and capacity to self motivate
• Excellent communication (telephone) skills, patience, and the ability to convey technical subject matter in an easy to understand fashion
• Both logical and creative problem solving ability (no scripts)
• Highly organized, with a well formed ability to forecast, plan, implement, & follow up
• Innate ability to work in and contribute to a team
• Commitment to excellence, integrity, and professionalism in Customer Service

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CSC is an Equal Opportunity Employer. Please no faxes or phone calls.